Returns and exchanges
Due to the nature of the items there will be no refunds or returns. If you are dissatisfied with your order or a specific item in your order please contact me by only by email or the contact form here to discuss! These situations are treated on a case-by-case bases.
Accepted payment methods
We currently accept all forms of payment including paypal!
When using a e-check please note that your order will not ship until payment has cleared!
Processing & Shipping
Our Current Processing Time Is 5-7 Business days! Updated 2/4/2018
Current Processing time will be adjusted for sales and at times of High volume! the most updated processing and shipping time will be displayed above and on the top of the home page! Please ensure you agree to the processing time BEFORE you place your order.
Please double check your shipping address prior to processing your order. We will not be responsible if your package is returned to us due to incorrect addresses or names on the package. If the package is returned to us buyer is responsible for fees to re-ship. We Will not issue a refund for Shipping issues beyond our control!
USA ORDERS -
USA orders are shipped via USPS and have an estimated delivery of 3-8 BUSINESS days from shipping depending on where you are located in the USA. Please note this does NOT include Weekends or Holidays.
Faster Shipping upgrade is currently available for USA customers only! Includes 1 Day Processing & Shipping Time of 1-3 Days! Package will be sent priority mail!
INTERNATIONAL ORDERS -
International orders are shipped via USPS and have an estimated delivery of 7-14 BUSINESS days Once Shipped. This is the estimate given by the USPS -
Golden Plans Co does not quote shipping delivery date as the USPS often can take longer than quoted. All domestic orders come standard with tracking that updates within 24-48 hours of shipment. The Estimated Delivery date on your tracking is an estimate, not a guaranteed date. Please be patient with the tracking as it can be slow to update online sometimes. Once an item is marked 'shipped' it is then in the hands of the USPS, and out of my control however if you have any issues please message me and I will be sure to assist in any way that I can.